Terms And Conditions
Welcome to FreshAura Cleaning Care. By booking our services, you agree to the following terms and conditions. These guidelines help us deliver the highest quality clean for your home.
By booking a service with FreshAura Cleaning Care, you agree to these Terms & Conditions.
Your booking is confirmed once the date and time have been agreed upon.
Please ensure we have safe and easy access to the property at the scheduled time.
If additional cleaning is required beyond the original booking, extra charges may apply with your approval.
Cancellations and Rescheduling
We understand that plans change, but last-minute cancellations make it difficult to fill the spot. We require notice for changes or cancellations based on the following schedule:
More than 24 hours' notice: No cancellation fee applies.
Less than 24 hours' notice: A $50 late cancellation fee will apply.
Same-day cancellation or No-Show (Lockout): If our team arrives and cannot access the property, or if the clean is cancelled on the day, a 100% service fee (or minimum 2-hour call-out fee) will apply to cover staff travel and lost time.
Payment Methods & Terms
To keep our operations smooth, we accept the following payment methods:
Direct Bank Transfer (EFT): Invoices will include our BSB and Account Number. Please use your invoice number or name as the payment reference.
Credit/Debit Card: Payments can be made securely online via our invoice link (Visa, Mastercard).
Payment Timeline:
Regular Clients: Payment is required within 24 to 48 hours of receiving the invoice upon completion of the service.
Vacate/One-Off Cleans: Payment must be settled in full prior to or on the day of the service before keys are handed over or the job is finalized.
General Cleaning Service Requirements
To ensure our team can clean efficiently and maximize your booked time, we require the following preparation before our arrival:
Tidy Up: Please tidy up all bedrooms, living areas, and bathrooms before we arrive. This includes picking up clothes, toys, papers, and clutter from floors and countertops.
Access: If our team spends excessive time organizing or moving clutter to reach surfaces, we may not be able to complete the full scope of the scheduled clean.
Vacate (End of Lease) Cleaning Requirements
For all vacate or bond cleaning services, the property must meet the following conditions prior to our team starting:
Completely Empty: The house must be entirely empty of all personal belongings and furniture (unless renting a furnished property).
If there are any existing damage or broken items at the property, you must inform us before the cleaning starts. This helps prevent misunderstandings regarding pre-existing damage.
No Rubbish: All trash, unwanted items, and debris must be completely removed from the premises.
Utilities Active: Electricity and water must remain turned on at the property so our team can operate cleaning equipment and have adequate lighting.
Note: FreshAura Cleaning Care reserves the right to reschedule or apply additional fees if the property is not completely vacant or if excessive rubbish removal is required.
Tip for clients: Ensuring your space is ready and accessible allows our team to focus 100% of their energy on deep cleaning and sanitising your home!
Safety
For the safety of everyone, please keep children and pets away from the areas being cleaned where possible. We reserve the right to refuse or stop work if the environment is unsafe or poses a health or safety risk.
Customer Satisfaction
Your satisfaction is important to us. If you have any concerns about the cleaning service, please contact us within 24 hours so we can resolve the issue promptly.
